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FAQ

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express, Apple Pay, Venmo and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Esté crystals giftcards. If you decide to use PayPal, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

We also have payment plans available, through PayPal's Pay in 4, ShopPay, AfterPay, or through Klarna.

Are there refunds?

We do not accept refunds.

Do you sell Esté Crystals gift vouchers?

Yes, we do! These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special crystal loving person in your life. Simply buy an Esté Crystals gift voucher instead for the value of $10, $20, $50, $100 and more! 

To use, simply put your gift card reference number into the promo code box during checkout.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.estecrystals.com/account/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at estecrystals@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, not including the time it takes to pack your order, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days once shipped. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

Can I return or exchange an item?

We do not offer refunds. Though, if there is an issue with your order, please contact us at estecrystals@gmail.com.

About crystals

What is Pink Amethyst?

Pink Amethyst, or PA, is a captivating variation of amethyst, a quartz crystal renowned for its stunning purple hues. Unlike traditional amethyst, pink amethyst showcases delicate shades of pale pink, ranging from soft pastels to deeper blush tones. This gemstone derives its color from the presence of manganese and other trace elements within the crystal structure.

What is Pink Amethyst good for?

Pink amethyst retains the general properties of amethyst, known for its association with peace, tranquility, and spiritual growth. It is believed to have calming energies that can promote emotional healing and balance. Its gentle pink hues evoke feelings of love, compassion, and harmony.

Is Pink Amethyst Natural?

Yes, pink amethyst occurs naturally. Its distinct pink tones are a result of geological processes and the presence of specific minerals during its formation.

Where is Pink Amethyst Found?

Pink amethyst is primarily found in select locations around the world, including Argentina and parts of Brazil. Mines in these regions yield this exquisite gemstone, though its availability remains relatively limited compared to other variations of amethyst.

How should I use my pink amethyst?

Pink amethyst's soothing properties make it a great addition to your environment. Placing a pink amethyst crystal in your living space or bedroom can promote a serene atmosphere, aiding in relaxation and reducing stress. It can also be used during meditation or mindfulness practices to enhance spiritual connection.

How Do I Cleanse and Care for my crystals?

There are many ways to cleanse and care for your crystal, aside from our suggestions. To clear the energy of your crystal or jewelry, smudge it with sage or palo santo.

The following crystals we offer on our site can also be safely cleansed by rinsing under lukewarm water: clear quartz, rose quartz, smoky quartz, amethyst, pink amethyst, tiger's eye, carnelian,black obsidian, citrine, aventurine, lapis lazuli, moonstone agate, jasper, lemurian quartz, and onyx.

Crystals such as celestite, kunzite, halite, lepidolite, pyrite, malachite, lepidolite, hematite, fluorite, selenite, and labradorite can dissolve or become damaged through extended contact with water. 

You can charge your crystals under moonlight or with other crystals like clear quartz or selenite. The sun can charge crystals as well, but extended exposure to direct sunlight has the potential to fade the color of your crystals.

Crystals can be cleaned with a soft cloth.

To care for crystal jewelry, avoid exposure to harsh chemicals and store it separately to prevent scratches.