Frequently Asked Questions
How do your source your crystals?
We work with suppliers from around the world, including many we have built relationships with over the years through gem shows and direct sourcing trips. Rather than purchasing in bulk without seeing the material, we carefully select pieces based on quality, character, and what we feel will best serve our community.
Is shipping insured?
Shipping is only insured if you add Route Package Protection to your cart at checkout. Without Route, we are not responsible for lost, stolen, or damaged packages once they leave our shop.
How do I know this crystal is right for me?
Trust your intuition. If you feel drawn to it, there’s a reason. You can also DM us anytime for personalized support.
What if I don’t “feel” anything from it?
Some crystals work subtly. Clarity may show up as stillness, a sense of calm, or ideas flowing more easily.
I’m new to crystals — where do I start?
Start with what calls to you! Whether it’s the color, shape, or meaning, there’s no wrong choice. Every crystal from us comes with a meaning card explaining its properties, so you’ll feel supported right from your first piece.
Have questions before you buy?
Send us an email or DM us @este.crystals on Instagram - we’re always here to help you choose the piece that’s right for you!